Privacy Policy

Introduction

Matcha Notify ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

1. Information We Collect

1.1 Information You Provide Directly

Account Information:

• Email address (collected via Whop payment platform)
• Discord username/ID (when you join our Discord server)
• Payment information (processed by Whop - we do not store credit card details)

Communication Data:

• Messages you send us via email or Discord
• Support requests and correspondence

1.2 Information Collected Automatically

Service Usage Data:

• Discord server activity (messages, interactions)
• Notification preferences and settings
• Time and date of service access

Technical Data:

• IP address
• Browser type and version
• Device information
• Operating system
• Referring URLs

2. How We Use Your Information

We use collected information for the following purposes:

2.1 Service Delivery

• Send matcha restock notifications via Discord
• Manage your subscription and account
• Provide customer support

2.2 Service Improvement

• Analyze usage patterns to improve the Service
• Monitor and optimize notification accuracy
• Develop new features

2.3 Communication

• Send service-related announcements
• Respond to your inquiries
• Provide customer support

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers

• Whop: Payment processing and subscription management
• Discord: Notification delivery
• Analytics Providers: Service usage analysis (if applicable)

3.2 Legal Requirements

We may disclose your information if required to:

• Comply with legal obligations
• Respond to lawful requests from authorities
• Protect our rights and safety
• Prevent fraud or illegal activity

4. Data Retention

We retain your information for as long as necessary to:

• Provide the Service to you
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Specific Retention Periods:

• Account data: Duration of subscription + 1 year
• Payment records: 7 years (tax compliance)
• Communication logs: 2 years
• Technical logs: 90 days

5. Your Privacy Rights

Depending on your location, you may have the following rights:

5.1 Access and Portability

• Request a copy of your personal data
• Receive your data in a structured, machine-readable format

5.2 Correction

• Update or correct inaccurate information
• Complete incomplete data

5.3 Deletion

• Request deletion of your personal data
• "Right to be forgotten" (subject to legal retention requirements)

5.4 How to Exercise Your Rights

Contact us at hello@matchanotify.com to exercise any of these rights. We will respond within 30 days.

6. Data Security

We implement appropriate technical and organizational measures to protect your data:

Security Measures:

• HTTPS encryption for website communications
• Secure Discord server configuration
• Access controls and authentication
• Regular security assessments

Limitations:

• No method of transmission over the internet is 100% secure
• You are responsible for maintaining the confidentiality of your account credentials

7. Children's Privacy

Matcha Notify is not intended for users under 13 years of age (or 16 in the EU). We do not knowingly collect data from children. If we discover we have collected information from a child, we will delete it promptly.

8. Third-Party Services

8.1 Discord

Our Service integrates with Discord, which has its own privacy policy. We are not responsible for Discord's privacy practices.

8.2 Retailer Websites

We monitor third-party matcha retailer websites but do not control their privacy practices.

8.3 External Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices.

9. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights:

9.1 Right to Know

• Categories of personal information collected
• Sources of personal information
• Business purposes for collection
• Third parties with whom we share data

9.2 Right to Delete

Request deletion of your personal information (subject to exceptions)

9.3 Right to Opt-Out

Opt-out of the "sale" of personal information (Note: We do not sell personal information)

Contact for CCPA Requests: hello@matchanotify.com

10. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have rights under GDPR:

10.1 Legal Basis for Processing

• Consent: You have consented to processing
• Contract: Processing is necessary to provide the Service
• Legal Obligation: Compliance with laws
• Legitimate Interests: Service improvement and fraud prevention

10.2 Right to Lodge a Complaint

You have the right to lodge a complaint with your local data protection authority

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via:

• Email notification
• Discord announcement
• Prominent notice on our website

Changes become effective upon posting, unless otherwise stated.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices:

• Email: hello@matchanotify.com
• Website: https://matchanotify.com

Response Time: We aim to respond to all privacy inquiries within 30 days.