Privacy Policy

Introduction

Matcha Notify ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

1. Information We Collect

1.1 Information You Provide Directly

Account Information:

• Email address (collected via Whop payment platform)
• Discord username/ID (when you join our Discord server)
• Payment information (processed by Whop - we do not store credit card details)

Communication Data:

• Messages you send us via email or Discord
• Support requests and correspondence

1.2 Information Collected Automatically

Discord Server Activity Data:

• Discord username, user ID, and display name
• Server join/leave dates and timestamps
• Messages posted in public channels (for moderation purposes)
• Reactions, interactions, and channel activity
• Role assignments and permission changes
• Notification preferences and channel subscriptions

Service Usage Data:

• Notification preferences and settings
• Time and date of service access
• Frequency of Discord server visits

Technical Data:

• IP address
• Browser type and version
• Device information
• Operating system
• Referring URLs

2. How We Use Your Information

We use collected information for the following purposes:

2.1 Service Delivery

• Send matcha restock notifications via Discord
• Manage your subscription and Discord server access
• Provide customer support and respond to inquiries
• Grant and revoke Discord server roles and permissions

2.2 Community Moderation

• Monitor Discord messages for Terms of Service violations
• Enforce community rules and guidelines
• Investigate reports of misconduct
• Prevent spam, harassment, and abuse

2.3 Service Improvement

• Analyze usage patterns to improve the Service
• Monitor and optimize notification accuracy
• Develop new features

2.4 Communication

• Send service-related announcements
• Respond to your inquiries
• Provide customer support

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers

• Whop: Payment processing and subscription management
• Discord: Server hosting and notification delivery - We share your Discord username/ID with Discord's platform. Discord has access to all server messages and activity per their own privacy policy.
• Analytics Providers: Service usage analysis (Google Analytics)

3.2 Legal Requirements

We may disclose your information if required to:

• Comply with legal obligations
• Respond to lawful requests from authorities
• Protect our rights and safety
• Prevent fraud or illegal activity

4. Data Retention

We retain your information for as long as necessary to:

• Provide the Service to you
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Specific Retention Periods:

• Account data: Duration of subscription + 1 year
• Payment records: 7 years (tax compliance)
• Communication logs: 2 years
• Technical logs: 90 days

5. Your Privacy Rights

Depending on your location, you may have the following rights:

5.1 Access and Portability

• Request a copy of your personal data
• Receive your data in a structured, machine-readable format

5.2 Correction

• Update or correct inaccurate information
• Complete incomplete data

5.3 Deletion

• Request deletion of your personal data
• "Right to be forgotten" (subject to legal retention requirements)

5.4 How to Exercise Your Rights

Contact us via our Whop support chat to exercise any of these rights. We will respond within 30 days.

6. Data Security

We implement appropriate technical and organizational measures to protect your data:

Security Measures:

• HTTPS encryption for website communications
• Secure Discord server configuration
• Access controls and authentication
• Regular security assessments

Limitations:

• No method of transmission over the internet is 100% secure
• You are responsible for maintaining the confidentiality of your account credentials

7. Children's Privacy

7.1 Age Requirements

7.2 Parental Consent for Minors

• Ages 13-17: Users under 18 must have permission from a parent or legal guardian to use the Service
• EU Users (GDPR): Users under 16 in the European Union must have parental consent
• Parents may contact us via our Whop support chat to request deletion of their child's data

7.3 Data Deletion for Children

If we discover we have collected information from a user under 13 years old:

• We will immediately delete all personal data
• The account will be permanently terminated
• No refund will be issued for age misrepresentation

7.4 Parent/Guardian Rights

Parents or legal guardians may:

• Request access to their child's personal data
• Request deletion of their child's account and data
• Refuse to allow further collection of their child's information
• Contact us via our Whop support chat for assistance

8. Third-Party Services

8.1 Discord

Our Service integrates with Discord, which has its own privacy policy. We are not responsible for Discord's privacy practices.

8.2 Retailer Websites

We monitor third-party matcha retailer websites but do not control their privacy practices.

8.3 External Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices.

9. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights:

9.1 Right to Know

• Categories of personal information collected
• Sources of personal information
• Business purposes for collection
• Third parties with whom we share data

9.2 Right to Delete

Request deletion of your personal information (subject to exceptions)

9.3 Right to Opt-Out

Opt-out of the "sale" of personal information (Note: We do not sell personal information)

Contact for CCPA Requests: Whop support chat

10. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have rights under GDPR:

10.1 Legal Basis for Processing

• Consent: You have consented to processing
• Contract: Processing is necessary to provide the Service
• Legal Obligation: Compliance with laws
• Legitimate Interests: Service improvement and fraud prevention

10.2 Right to Lodge a Complaint

You have the right to lodge a complaint with your local data protection authority

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via:

• Email notification
• Discord announcement
• Prominent notice on our website

Changes become effective upon posting, unless otherwise stated.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices:

• Support: Chat with us on Whop
• Website: https://matchanotify.com

Response Time: We aim to respond to all privacy inquiries within 30 days.